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Managing Challenging and Aggressive Behaviour
Maintaining a safe working distance has alway been important, even more so now.
Everyone is on edge, LISTEN and WATCH for signs of potential aggression and ACT.
Official beauracratic language will do nothing to calm people. Use real world ‘HUMAN’ talk.
Calm upset people by listening first, Relate and empathise before you try Manage the problem.
If something doesnt feel right, don’t ignore it. Listen to that little voice inside and do something.
If something happens at work, REPORT IT. It’s NOT PART OF YOUR JOB.
Do you understand your work policies and what is expected of you? Find out.
Refer to the experts rather than the arm chair keyboard worriers.
Ask your employer for their RISK ASSESSMENT and understand measures to keep you safe.
Being worried is natural, but if you are feeling overwhelmed or can’t cope, GET HELP.
Ask your employer for their RISK ASSESSMENT and understand measures to keep you safe.
Find out what you can about your journey, and potential risks to your health and safety.
Who knows where you are and how to get hold of you? Regularly check in with them.
If something doesn’t feel right, don’t ignore it. Listen to that little voice inside and do something.
Before you even get out your van, scan the area for potential risk. Is anyone hanging around?
Stay back and to the side of front doors. Try to keep an exit accessible.
If you have a tracking device, is it charged? Is there a signal where you are going? Find out.
What happens out of hours? Who has your back? Find out.
Refer to the experts rather than the arm chair keyboard worriers.
Raise your concerns. If something happens Report it. It’s NOT PART OF THE JOB!
Conduct a detailed RISK ASSESSMENT and share guidance on how staff can reduce risk.
Make sure people know what is expected of them and what to do in an emergency.
Understand the real world issues your people are facing. Keep people engaged by asking.
When staff tell you about issues, act on them. It validates theirs views and makes people feel supported.
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